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Cebu Skin Aesthetics · Owner
RD

Good morning, Ate Rica 👋

Sunday, August 2, 2026

Here's what BookMo handled for Cebu Skin Aesthetics this week.

🤖
BookMo is active and answering messages
3 conversations in progress · 0 handed off to staff · Response time: 2.8s avg
💬Messages Received
247
↑ 18% vs last week
✓Bot Replied
213
86% auto-answered
👋Handoffs
34
↓ 22% vs last week
📅Consultations Booked
52
↑ 31% vs last week
⚡Avg Response Time
2.8s
↓ 0.4s faster
⭐New Google Reviews
9
↑ 4 from Review Engine
Messages this week
Daily volume · Bot vs Staff handoff
Last 7 days
Bot handled
Staff handoff
Recent Activity
Live feed of what's happening
View all
  • 💬
    Bot replied to Ate Marie Santos about facial cleaning schedule
    2 min ago · Auto-reply
  • 📅
    Kuya Marco Reyes booked consultation for Tue Aug 4, 3:00 PM
    15 min ago
  • 👋
    Jenny Cruz — asked about pricing for laser package, handed to staff
    42 min ago · Staff replied 3 min later
  • ⭐
    New 5-star Google review from Ate Kimmy — "Ang bilis mag-reply, salamat!"
    1 hr ago · From Review Engine
  • 🔁
    Reactivation campaign sent to 17 dormant patients (last visit 60+ days)
    3 hrs ago · Auto Follow-Up
  • 💬
    Bot handled Ma'am Grace's question about Botox pricing at 2:14 AM
    6 hrs ago · Overnight inquiry
  • 📅
    Ate Jenny Villareal confirmed derma consultation for Mon Aug 3
    8 hrs ago
Recent Patients
Latest inquiries this week
View all patients →
PatientInquiryLast ContactStatusBooked For
RDAte Rica Dela CruzFacial cleaning schedule2 min agoReplied—
MRKuya Marco ReyesOrtho braces consultation15 min agoBookedTue Aug 4, 3:00 PM
JCJenny CruzLaser package pricing42 min agoStaff—
KSAte Kimmy SantiagoFollow-up (post-treatment)1 hr agoCompletedReviewed us ⭐
GAMa'am Grace AndradaBotox pricing (2am inquiry)6 hrs agoAwaiting reply—
JVAte Jenny VillarealDerma consultation8 hrs agoBookedMon Aug 3, 10:00 AM
MAMa'am Angel BautistaWhitening treatment infoYesterdayReplied—
SPSir Miguel PascualDental cleaning + xrayYesterdayBookedWed Aug 5, 2:00 PM

Conversations

12 open · 3 need reply

Every Messenger inquiry, sorted by urgency. Click any thread to take over.

JC
Jenny Cruz
First contact 42 min ago · Interested in laser package · Handed off 3 min ago
Today · 3:12 PM
JC
Hi po! Magkano yung laser package niyo? Yung 6 sessions.
3:12 PM
🤖
Hi po Ate Jenny! Yung laser package namin is ₱18,000 for 6 sessions (originally ₱21,000 kung one by one). Includes free consultation po. Kailan kayo puwede mag-consult para ma-check ni Dra. Isabel ang skin condition niyo?
3:12 PM · Bot
JC
Ah salamat po. Yung ₱18,000 po ba pwede installment? At pwede po ba mag-Zoom consult muna?
3:14 PM
🤖
Good question po! For installment at Zoom consult, let me connect you with our staff kasi may specific terms na kailangan i-discuss. Sandali lang po. 🙏
3:15 PM · Bot
🔔 Bot paused — Staff took over at 3:16 PM
Alerted via Telegram to BookMo Alerts —Test
AI
Hi Ate Jenny! Ako po si Aiza, front desk ng Cebu Skin. For the laser package po, we accept 3-month installment via card sa 0% interest. At yes, may Zoom consult po tayo — 30 mins for ₱500 (deductible sa package if you push through). Available po si Dra. Isabel bukas 4PM or Saturday 2PM. Alin po mas okay?
3:17 PM · Aiza (Staff)
JC
Salamat po. May Zoom consult ba? Gusto ko din po itanong kung compatible ba yung laser sa sensitive skin.
3:18 PM

Patients

847 total · 34 new this month

Every patient who's ever messaged your clinic. Search, filter, and follow up.

All 847 New this week 12 Booked 34 Dormant (60+ days) 89 VIP 8
Patient Contact First seen Last visit Total bookings Balance Status
RDAte Rica Dela Cruz0917•••4218Mar 20252 min ago7₱0VIP
MRKuya Marco Reyes0929•••1187Jul 202615 min ago1—New
JCJenny Cruz0917•••8842Today42 min ago0—Staff
KSAte Kimmy Santiago0916•••3374Feb 20251 hr ago4₱0Complete
GAMa'am Grace Andrada0919•••5581Today (2AM)6 hrs ago0—Awaiting
JVAte Jenny Villareal0918•••2270Jun 20258 hrs ago3₱1,500Booked
ABMa'am Angel Bautista0917•••7734Jan 2026Yesterday2₱0Replied
SPSir Miguel Pascual0906•••3390Jul 2026Yesterday1—Booked
RYKuya Ryan Delgado0928•••8891YesterdayYesterday0—Awaiting
NRAte Nica Reyes0917•••4462Aug 20242 days6₱0VIP
BTMa'am Bianca Torres0917•••2015Apr 20262 days2₱2,500Booked
PMKuya Paulo Mercado0925•••77163 days3 days0—Closed
DAAte Divine Aquino0916•••3391Sep 20251 week3₱0Replied
SVMa'am Sarah Villanueva0917•••8845Nov 20243 weeks5₱0VIP
NCKuya Nico Ramos0919•••4472May 202565 days2₱0Dormant
TFAte Trish Fernandez0918•••2261Oct 202472 days4₱0Dormant

Settings

Configure how BookMo represents your clinic. Changes save automatically.

🏥Business Info

What patients see and what the bot mentions in conversations.

Clinic nameCebu Skin Aesthetics
AddressUnit 302, Ayala Center Cebu
Phone0917 555 1234
Support email[email protected]
Facebook Pagefacebook.com/cebuskin

🤖Bot Personality

How BookMo talks to your patients. Match your clinic's voice.

LanguageFilipino + English (mix)
ToneWarm and professional
Greeting message"Hi po! Cebu Skin Aesthetics 👋"
After-hours replyAuto-reply + book AM slot
Medical advice guardrailAlways route to derma

🏥HMO Acceptance

The bot auto-answers "Tanggap niyo ba [HMO]?" using this list. Every PH clinic gets asked this daily — set once, save your receptionist 20+ questions a day.

Maxicare
Medicard
Intellicare
PhilCare
HMI
Cocolife Healthcare
Kaiser International
Pacific Cross
EastWest Healthcare
ValuCare
Insular Health Care
PhilHealth

📋PWD & Senior Discounts

Auto-quote the mandatory 20% discount when patients mention "senior" or "PWD" (RA 9994 + RA 10754). Refusal carries ₱50K-200K fines — this keeps you compliant automatically.

Auto-apply Senior Citizen 20%
Auto-apply PWD 20%
Ask for ID number at booking
Auto-note on receipt/invoice
Exempt cosmetic services

💉Services & Prices

The bot quotes these prices live. Change here → bot uses new prices within 30 seconds.

Consultation with Dra. Isabel
30 min · Available Mon-Sat
₱500
Facial Cleaning (Deep)
45 min · Includes extraction + toner
₱1,500
Diamond Peel
30 min · Requires consultation first
₱1,800
Chemical Peel (Glycolic)
30 min · 4-week series recommended
₱2,500
HydraFacial
60 min · Signature service
₱4,500
Laser (per session)
45 min · Package of 6 = ₱18,000
₱3,500
Botox (per unit)
20 min · Requires consultation
₱250/unit
Whitening Injection
15 min · 10-session package available
₱2,000

🕐Operating Hours

Patients only get booking offers during these hours.

Monday10:00 AM – 7:00 PM
Tuesday10:00 AM – 7:00 PM
Wednesday10:00 AM – 7:00 PM
Thursday10:00 AM – 7:00 PM
Friday10:00 AM – 8:00 PM
Saturday9:00 AM – 6:00 PM
SundayClosed

🔗Integrations

Where BookMo pulls messages from and where it sends alerts.

f
Facebook Messenger
● Connected · Cebu Skin Aesthetics Page
📷
Instagram DM
● Setup required — 3 clicks
G
Google Calendar
● Synced · Dra. Isabel + Dra. Bea
✈
Telegram alerts
● Enabled · Cebu Skin Front Desk group
✉
Weekly email digest
● Monday 8 AM to [email protected]

👥Team Members

Who can see what. Roles enforce boundaries — associate never sees revenue.

RD
Ate Rica Dela Cruz
Owner · full access
Owner
IC
Dra. Isabel Cruz
Dermatologist · own patients only
Doctor
BS
Dra. Bea Santos
Aesthetician · own patients only
Doctor
AZ
Aiza Reyes
Receptionist · schedule + inbox
Staff
📅

Appointments calendar

A full week grid with drag-to-reschedule, per-staff columns, and buffer time management.

Google Calendar sync means the calendar you already use stays in sync.

Coming Q4 2026
⭐

Reviews Engine

Track every Google review that came in from BookMo's 3-message follow-up sequence. See which patients haven't reviewed yet.

AI-drafted reply suggestions to every review — you approve, we post.

Coming Q4 2026
🔁

Auto Follow-Up

Automatically reactivate patients who haven't visited in 60 or 180 days. Personalized message per patient based on last treatment.

Track open rates, reply rates, and rebooking conversion in real time.

Live in beta · Full UI Q4 2026
📄

Message Templates

Build your own reply templates for common patient questions. The bot uses them to answer consistently in your clinic's voice.

Also: pre-built promo message templates for BookMo campaigns.

Coming Q4 2026
💳

Billing

Your BookMo subscription — see invoices, update payment method, download receipts.

Powered by PayMongo. GCash, Maya, and credit card supported.

Live in Q3 2026