Refund & Cancellation Policy

1. Overview

BookMo is a monthly subscription software service. This policy explains how cancellations, refunds, and pro-rating work. It applies to all BookMo subscription plans, including the Founding Member and Standard tiers.

2. 7-Day Free Trial

Every new BookMo subscription begins with a 7-day free trial. No credit card or payment method is charged during the trial. You may cancel at any time before the trial ends and no charges will be made. If you continue past day 7 without canceling, your first monthly subscription fee will be charged automatically.

3. Cancellation Policy

You may cancel your BookMo subscription at any time, for any reason, through any of the following methods:

• Message us on Messenger: m.me/getbookmo
• Email: [email protected]
• Directly through the BookMo client dashboard when available

There are no cancellation fees and no annual lock-in contracts. Once you cancel, your BookMo service continues until the end of the current paid billing period, after which no further charges will be made.

4. Refund Policy

BookMo generally does not offer refunds for partial months already used, since our costs (bot infrastructure, per-clinic AI usage, staff support) are incurred on a monthly cycle. However, we may issue refunds in the following circumstances:

• Service failure on our end — If BookMo experiences a documented outage or system failure that prevented your clinic from receiving service for a significant portion of a billing period, we will issue a pro-rated refund covering the affected days.
• Accidental double-billing — If our billing system charges you twice for the same billing period, we will refund the duplicate charge in full within 5–10 business days.
• Fraudulent or unauthorized charges — If a charge appears on your card or e-wallet that you did not authorize, contact us within 30 days and we will investigate and, if confirmed, refund in full.
• Cancellation within 24 hours of first paid billing — If you were charged for your first paid month but decide within 24 hours that BookMo is not the right fit, we will issue a full refund of that first month's charge. Contact us via any of the channels above.

5. What is NOT Refundable

• Partial months already used past the 24-hour first-billing window.
• Subscription fees for periods during which BookMo delivered its stated service, even if the clinic chose not to use it actively.
• Setup fees, if applicable (setup fees are waived for Founding Members).
• Charges for third-party services (Meta, Cloudflare, Google, SMS providers) that BookMo passes through to clinics.

6. How to Request a Refund

To request a refund, contact us with the following:

• Your clinic name and account email
• The specific charge you are disputing (date, amount)
• A brief description of the reason for the refund request

We will review and respond within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days, depending on the payment processor.

7. Chargebacks

If you have a dispute about a BookMo charge, please contact us before initiating a chargeback with your bank or e-wallet provider. Chargebacks initiated without first contacting BookMo may result in immediate suspension of the affected clinic's service while the dispute is investigated. We are committed to resolving legitimate billing issues fairly and quickly through direct communication.

8. Changes to This Policy

BookMo may update this refund policy from time to time. Material changes will be communicated to active subscribers by email at least 14 days before taking effect. The current version is always available at getbookmo.com/refund-policy.

9. Governing Law

This policy is governed by the laws of the Republic of the Philippines. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Philippines.